Privacy Policy

1. Introduction

Klassic Studios Pty Ltd (ABN [pending], "we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website klassicstudios.com.au or engage our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages and inquiries you send through our contact forms
• Technical Data: IP address, browser type, device information, pages visited
• Analytics Data: Website usage patterns, time spent on pages, click behavior

2.2 How We Collect Information

We collect personal information through:

• Contact forms and email inquiries
• Google Analytics 4 tracking
• Cookies and similar technologies
• Direct communications via email or phone

3. How We Use Your Information

We use your personal information for the following purposes:

• Communication: Responding to your inquiries and providing information about our services
• Service Delivery: Delivering AI engineering consultancy services you've requested
• Marketing: Sending newsletters and updates (with your consent, via Mailchimp)
• Analytics: Understanding website usage to improve user experience
• Legal Compliance: Fulfilling legal obligations and protecting our rights

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Mailchimp (email marketing), Google (analytics), Microsoft Azure (hosting)
• Professional Advisors: Lawyers, accountants, and consultants as necessary
• Legal Requirements: Government agencies or authorities when required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes. All third-party service providers are bound by confidentiality obligations and process data only as directed by us.

5. International Data Transfers

Some of our service providers (such as Mailchimp and Google) may store or process your data outside of Australia, including in the United States. We ensure that appropriate safeguards are in place to protect your information in accordance with the APPs when data is transferred internationally.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting on Microsoft Azure with Australian data residency where possible
• Access controls and authentication measures
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions and marketing list data are retained indefinitely unless you request deletion.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics to understand how visitors use our site

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality. For more information about Google Analytics and how to opt-out, visit: Google Analytics Opt-out

9. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to certain types of processing, including direct marketing
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details in Section 12.

10. Marketing Communications

If you subscribe to our mailing list, we will send you newsletters and updates about our services. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at privacy@klassicstudios.com.au

Even if you opt out of marketing communications, we may still send you service-related messages (e.g., project updates if you're a client).

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you have a complaint about how we've handled your personal information, please contact us first using the details above. We will investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

15. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia.

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Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.